How to Handle an Amazon Suspension for Compromised Accounts
Why was Your Account Suspended?
You received a notification like this:
"We have reason to believe that an unauthorized user has accessed your Amazon seller account. We have therefore temporarily restricted access and removed your listings."
Amazon takes preventive security measures to protect sellers and customers in case of suspected unauthorized access. These can occur through techniques such as phishing, malicious key detection software, or common passwords that can be easily guessed.
Consequences of Compromised Access
If you do not resolve the issue promptly, you may incur further risks:
Sales freeze: You will not be able to sell on Amazon until the problem is fixed.
Fraud risk: Unauthorized access can compromise payment data and customer information.
Loss of trust: Account suspension can damage your reputation and create distrust of customers.
How to Reactivate Your Account
To regain control of your account, follow these key steps:
Reset Password: Log into Seller Central and immediately reset your password, choosing a unique one that you have never used for other accounts or websites. Amazon recommends that you also change the email passwords associated with your account for added security.
Update Security Information:
After resetting your password, update the email address and phone number registered in your account. Go to "Access Settings" in Seller Central and also check the permissions of secondary users and two-step verification details.
Verify and Update Your Account Information: Make sure important information is current and correct, including:
Email preferences
Payment information
User permissions
Business and tax data
Active and pending promo codes.
Confirm Orders: If the unauthorized user has accepted orders for items you have not posted, consider canceling orders not shipped or refunding orders already shipped.
Reactivate Listings: After verifying and updating all information, change the status of your listings to "Active" on Seller Central.
Action Plan: Ensuring the Security of Your Account
A Plan of Action (POA) may not be required in this case, but following these instructions will help you ensure that your account is protected. Our agency can support you in updating security information and managing communications with Amazon. We will not charge you anything until your account is reactivated, ensuring you receive full support without risk.
Conclusion
What to do if your account is locked If your account has been compromised, acting quickly is essential to protect your business and your customers. Contact us today for assistance in recovering and securing your Amazon account. We unlock your account first and only after you pay us, ensuring complete protection and reliable support.