How to Handle a Suspension for High Order Cancellation Rate on Amazon
Why was Your Account Deactivated?
You received a notification like this:
"Your Amazon sales account has been deactivated due to a high order cancellation rate."
A high order cancellation rate can negatively affect the customer experience and trust in the marketplace. Amazon requires sellers to maintain a low cancellation rate to ensure a reliable transaction. If the number of cancelled orders exceeds expectations, Amazon may suspend the account to protect customer satisfaction.
The Consequences of a High Order Cancellation Rate.
If the problem is not resolved quickly, you could face significant consequences, including:
Suspension of sales: You will not be able to sell until the problem is resolved.
Freezing of funds: Funds in your account will be frozen for at least 90 days.
Loss of trust: A high cancellation rate can damage your reputation on Amazon and make it more difficult to restore sales in the future.
How to Reactivate Your Account
To reactivate your account, follow these key steps:
Analyze the problem: Determine the main causes of high cancellations. This could include inventory management difficulties, problems with suppliers, or logistical delays.
Gather necessary documentation: If you believe the high cancellation rate is due to exceptional circumstances, gather documents that can justify the problems, such as orders from suppliers or reports showing delays beyond your control.
Prepare an Action Plan (POA): The POA is critical to reactivating the account and should include:
Main causes: Explain the specific reasons for the high cancellation rate.
Corrective Actions: Describe the steps you have taken to resolve the problems, such as updating the inventory management system or working with new suppliers.
Future prevention: List actions you will take to prevent recurrence, such as using more accurate monitoring tools.
Submit the appeal through Seller Central: Log in to the Health Account section of Seller Central and click on "Appeal" to submit the POA. Make sure the documents and explanations are clear and complete.
Action Plan: The Key to Reactivation
A well-structured Plan of Action (POA) is essential to demonstrate to Amazon your commitment to their policies. Our agency can assist you in preparing the POA and gathering the necessary documentation. We do not charge you anything until your account is reactivated, ensuring you receive risk-free professional support.
Conclusion
What to do if your account is locked If your Amazon account has been suspended due to a high order cancellation rate, it is critical to resolve the problem as soon as possible. Contact us today for assistance in creating an Action Plan and managing communications with Amazon. We' ll unblock your account first and only after you pay us, ensuring a comprehensive, risk-free solution to restore your business.