How to Handle a Suspension on Amazon for Unsupported Sales
Why was Your Account Deactivated?
You received a notification similar to this one:
"Your Amazon sales account has been deactivated because we were unable to verify your account information or did not receive new information regarding your listings or sales history."
Amazon may suspend an account for unsupported sales if sellers fail to provide necessary documentation attesting to the authenticity of products and compliance with platform policies. This type of suspension may be due to a lack of valid invoices or policy violations.
The Consequences of Failure to Provide Information.
If you do not resolve this suspension quickly, consequences may include:
Sales freeze: You will not be able to continue selling until the problem is solved.
Freezing of funds: Funds in your account will be frozen for at least 90 days or more, depending on the outcome of the review.
Permanent deactivation: If you do not provide the requested information, your account may remain permanently deactivated.
How to Reactivate Your Account
To reactivate your account and resolve the suspension, follow these steps:
Provide Authenticated Invoices: Amazon requires copies of invoices or receipts issued in the last 365 days for the ASINs indicated in the notification. Make sure the invoices include:
Vendor contact information: Vendor's name, address, phone number, and website, which Amazon will keep confidential.
Sales quantity: Must reflect the reported sales volume.
Authenticity and integrity: Invoices must be authentic and unaltered, visible in .jpeg, .jpg, .png or .gif format.
Prepare a Plan of Action (POA): A well-structured POA must include:
Root cause analysis: Explain why the suspension occurred, such as failure to provide required documentation or accurate sales information.
Corrective Actions: Detail how you resolved violations, for example, by providing notarized invoices and documents.
Future prevention: Describe the steps you will take to prevent a recurrence of the violation, such as periodic verification of Amazon's inventory and policies.
Submit the POA through Seller Central: Log into the Account Health section of Seller Central and click "Reactivate your account" to submit the appeal and POA. If necessary, you can submit additional documents through the "Submit additional information" button next to the suspension notification.
Action Plan: Your Key to Reactivation
A well-constructed Plan of Action (POA) is essential to demonstrate to Amazon that you are in compliance with their policies. Our agency can assist you in preparing the POA and gathering the necessary documentation. We charge you nothing until your account is reactivated, ensuring risk-free support.
Conclusion
What to do if your account is blocked If your Amazon account has been suspended for unsupported sales, responding promptly is essential. Contact us for assistance in preparing an Action Plan and managing communications with Amazon. We unlock your account first and only after you pay us, ensuring a comprehensive, risk-free solution to restore your sales.