How to Handle an Identity Verification Suspension on Amazon
Why was Your Account Suspended?
You received a notification like this:
"For your security, your Amazon sales account has been suspended because we need additional documentation to verify your payment methods and identity."
Amazon may suspend an account preemptively to ensure that all payment and identity information is authentic and up-to-date. This procedure is intended to protect both sellers and customers, keeping the platform safe for everyone.
The Consequences of Failure to Provide Required Documents.
If you do not complete the verification, you could face the following consequences:
Suspension of sales: You will not be able to sell on Amazon until the verification is completed.
Freezing of funds: Funds in your account will be frozen for a minimum period of 90 days.
Possible permanent deactivation: If you do not provide the information by the deadline, you may lose access to the account permanently.
How to Reactivate Your Account
To reactivate your Amazon account, follow these steps:
Access the Notifications section on Seller Central: Go to the performance notifications page on Seller Central and click on "Appeal" to start the verification process. The link to this page is generally provided on the notification itself.
Provide necessary documents: Upload required documentation to verify identity and business information. Documents may include:
ID: A scanned copy of a passport or other official document.
Business information: Any documents or records that confirm the current status of the business.
Submit your appeal: Make sure the documents are clear and complete. If you have questions, you can contact Amazon via official email addresses for clarification, or ask us directly.
Wait for the outcome of the review: Amazon will contact you by email to inform you of the outcome of the review. During this time, you will have access to your account to manage outstanding orders and keep your account in good standing.
Action Plan: Documentation and Verification
In this particular case, a Plan of Action (POA) may not be required, but it is crucial to ensure that the documentation is in line with Amazon's requirements. Our agency can help you properly collect and submit documents, ensuring that they comply with Amazon's policies. We do not charge you anything until your account is reactivated, providing peace of mind throughout the process.
Conclusion
What to do if your account is locked If your Amazon account has been suspended for identity verification reasons, acting quickly is critical to resume sales. Contact us today for assistance in preparing the required documentation and managing communications with Amazon. We unlock your account first and only after you pay us, providing you with comprehensive, risk-free service for the success of your business.