How to Handle an Amazon Suspension for Failure to Provide Required Information
Why was Your Account Deactivated?
You received a notification like this:
"Your Amazon payment account did not pass the verification process because we did not receive the requested information. As a result, you can no longer sell in the Amazon UK or European marketplaces."
Amazon requires a periodic review of your business information to ensure that your sales activities comply with its standards and regulations. In particular, Amazon may ask you to clarify the current status of your business and confirm your intention to continue selling on the platform. Failure to respond within the specified time will lead to suspension.
The Consequences of Failure to Provide Information.
If you do not respond in a complete and timely manner, you may face various consequences:
Sales freeze: You will no longer be able to sell products on Amazon until the problem is fixed.
Loss of access to Seller Central: After 40 days, you will lose access to the Seller Central platform, including financial information and reports.
Inventory in risky storage: Items stored at Amazon logistics centers must be removed within 30 days, or they will be discarded and you will be charged removal fees.
How to Reactivate Your Account
To reactivate your account and prevent further complications, follow these key steps:
Provide the requested information:
Activity status: Explains whether your activity is still active and operational.
Intention to use account: Confirm whether you plan to continue selling on Amazon.
Possible registration of a new activity: Specifies whether you wish to register another activity as an alternative to your current account.
Send an email response: Reply directly to Amazon's email with the requested information. Make sure the information is clear and complete to avoid delays in the verification process.
Arrange for FBA inventory pickup: If you have products stored in Amazon warehouses, contact Amazon Services Europe Sarl to create a removal order within 30 days. You can choose to have the inventory returned or disposed of, but be sure to act promptly to avoid additional costs.
Action Plan: Preparation and Submission of Information
In this particular case, a Plan of Action (POA) is not required, but it is still crucial to provide the requested information as accurately as possible. Our agency can assist you in preparing a professional response, ensuring that the information submitted meets Amazon's requirements. We do not charge you anything until your account is reactivated, ensuring risk-free support.
Conclusion
What to do if your account is blocked If your Amazon account has been suspended for failure to provide requested information, responding promptly is essential. Contact us for assistance in preparing your response and managing communications with Amazon. We unlock your account first and only after you pay us, offering a secure and comprehensive solution to protect your business and funds.