How to Handle an Amazon Suspension for Negative Balance
Why was Your Account Deactivated?
You received a notification like this:
"Your Amazon sales account has been disabled due to a negative balance of ... GBP in UK and ... EUR in IT."
Amazon deactivates accounts with negative balances to protect transactions on the platform. A negative balance can occur for various reasons, such as refunds, fees, or other charges that exceed the amount available in your account.
The Consequences of Negative Balance
If you do not quickly resolve the negative balance, you may face further consequences:
Sales freeze: You will not be able to continue selling on Amazon until the balance is positive.
Freezing of funds: The funds in your account will remain frozen until the negative balance is resolved.
Reputation impact: A prolonged negative balance can jeopardize your standing as a seller on Amazon and your ability to resume sales.
How to Reactivate Your Account
To reactivate your Amazon account and settle the debt, follow these steps:
Access the "Repay Balance" section on Seller Central: Go to the Payments page under the Reports section of Seller Central and select "Repay Balance." If necessary, update the payment method in the Account Info section of Seller Central; or
Make a Bank Transfer;
Check Account Health: After you have paid off your debt, check your account performance in the Account Health section of Seller Central to confirm that the balance is up to date and that the account is ready to be reactivated.
Action Plan: Balance Your Account to Resume Sales
You do not need a specific Plan of Action (POA) for negative balances, but it is essential to settle the debt quickly to avoid future problems. Our agency can assist you with the payment process and managing communication with Amazon, ensuring professional, risk-free support. We do not charge you anything until your account is reactivated.
Conclusion
What to do if your account is frozen. If your Amazon account has been suspended due to a negative balance, paying off the debt is essential to restoring your account. Contact us for assistance in processing payments and reactivating your account. We unlock your account first and only after you pay us, providing you with a secure and comprehensive service to ensure the success of your Amazon business.