How to Handle an Amazon Suspension for Failure to Provide Required Documentation
Why was Your Account Deactivated?
You received a notification similar to this one:
"Your Amazon account has been suspended because you did not provide the required documentation to complete your account review."
Amazon may require specific documentation to confirm your identity and address. These requirements help protect the security of the platform and ensure that all sellers comply with Amazon's standards.
The Consequences of Failure to Provide Documentation
If you do not respond to the request for documentation in a timely manner, you could face the following consequences:
Sales freeze: You will not be able to sell on Amazon until you provide the required documents.
Freezing of funds: The funds in your account will remain frozen until the review is completed.
Possible permanent suspension: Failure to respond could result in permanent account deactivation.
How to Reactivate Your Account
To reactivate your account, follow these steps:
Prepare the required documents:
ID: A scanned copy of the photo page of a valid ID, such as a passport or driver's license.
Proof of residence: A copy of a recent utility bill or other official document with your address on it, if it is not current on your ID.
Make sure documentation is legible and complete: Documents should be easy to read and should include the email address associated with your account and the ID reference provided by Amazon.
Send documents to Amazon: You can fax the requested documents to Amazon's secure line. Make sure the documents are legible and complete to avoid delays.
Wait for review: Amazon will notify you by email when the review is complete. In the meantime, be sure to process any outstanding orders to avoid further problems.
Action Plan: The Key to Reactivation
A Plan of Action (POA) is often required to resolve suspensions related to operational issues, but in this specific case Amazon requires documents. Our agency can help you properly gather and submit the necessary documentation, ensuring that it meets Amazon's requirements. You do not pay us until your account is reactivated, giving you peace of mind.
Conclusion
What to do if your account is locked If your Amazon account has been suspended for failure to provide documentation, acting quickly is essential to avoid permanent deactivation. Contact us for assistance in preparing documents and managing communications with Amazon. We unlock your account first and only after you pay us, ensuring a risk-free and professional process.