How to Deal with an Amazon Suspension for Manipulation of Customer Reviews
Why was Your Account Deactivated?
You received a notification similar to this one:
"Your Amazon sales account has been disabled in accordance with Section 3 of the Amazon Business Solutions Agreement because you manipulated customer reviews of your products."
Manipulation of reviews is a serious violation of Amazon's policies, which includes practices such as:
Create, edit, or publish reviews of their products;
Manipulating reviews of competitors' products;
Offering compensation or incentives to obtain reviews, including free or discounted products in exchange for reviews.
The Consequences of a Review Manipulation Violation.
A suspension for manipulation of reviews can lead to significant consequences, including:
Sales freeze: You will no longer be able to sell products on Amazon until the problem is fixed.
Freezing of funds: Funds in your account may be held for up to 90 days or more.
Removal of listings: All products linked to manipulated reviews will be removed.
Risk of permanent deactivation: If you do not adequately address the suspension, your account may be permanently deactivated.
How to Reactivate Your Account
To resolve a suspension related to review manipulation, follow these steps:
Identify the problem: Analyze the reviews that Amazon has identified as manipulated and understand where the policy was violated. This will help you identify the cause of the problem.
Gather the necessary evidence: If you believe your account was suspended in error, gather evidence to show compliance with Amazon's policies. For example, you can provide screenshots of customer communications or confirmations showing that you did not offer incentives for reviews.
Prepare a Plan of Action (POA): The POA is essential to resolve the suspension. It must include:
Root cause analysis: Explain how the manipulation of reviews occurred.
Corrective Action: Describe how you fixed the problem, such as removing inappropriate reviews or revising your review management processes.
Future prevention: List the steps you will take to prevent future violations, such as strict adherence to Amazon's policies on reviews.
Submit Appeal: Log into Seller Central, go to the Performance Notifications section, and submit the POA via the "Appeal" button. Make sure the documentation provided is clear and supported by hard evidence.
Action Plan: The Key to Reactivation
The Plan of Action (POA) is crucial to reactivating your Amazon account. Our agency can help you create a customized POA that exactly meets Amazon's requirements and corrects the problem. We work with you until your account is reactivated, and you don't pay us until then, giving you the peace of mind of a guaranteed result.
Conclusion
What to do if your account is locked If your Amazon account has been suspended for manipulation of reviews, acting immediately is essential to avoid greater harm. Contact us now: our team of experts will help you draft an effective Action Plan and manage communications with Amazon to reactivate your account. We unlock your account first and only then you pay us, giving you the security of a complete and professional solution.