How to Resolve Suspension for Counterfeit or Altered Invoices on Amazon
Why was Your Account Deactivated?
You received a notification like this:
"Your Amazon sales account has been deactivated because you provided documents that appear to be forged or manipulated."
This type of suspension occurs when Amazon suspects that invoices or documents provided to verify the authenticity of products are not original. Amazon requires that all documentation submitted to resolve concerns about the authenticity of products be authentic and not altered
The Consequences of a Violation for Counterfeit Invoices
Failure to immediately address a suspension for counterfeit or altered invoices can result in significant consequences:
Sales freeze: You will not be able to sell until the problem is solved.
Freezing of funds: All funds in your account will be held for up to 90 days or more.
FBA inventory locked: If you have FBA inventory, the products involved cannot be removed, and may be destroyed if the issue is not resolved within 90 days.
Risk of permanent deactivation: If you do not submit the requested information by the deadline, your account may be permanently deactivated.
How to Reactivate Your Account
To reactivate your Amazon account, you will need to follow these key steps:
Identify the problem: Analyze the Amazon notification to understand which document was reported as counterfeit or altered. Check to see if there was an error in the documentation sent.
Gather the correct documentation: If the documents provided were authentic, look for evidence to prove their validity. If they were incorrect, however, provide new invoices or documents that clearly demonstrate the authenticity of your products.
Prepare an Action Plan (POA): The POA is an essential tool for resolving the suspension. It must include:
Root cause analysis: Explain why the documents sent initially appeared to be forged or altered.
Corrective Action: Provide new documents that prove the legitimacy of the products, such as authentic invoices from your suppliers.
Future Prevention: Describe the steps you will take to ensure that similar situations do not recur, such as taking greater care in selecting suppliers or using verified documents.
Submit Appeal: Once you have collected the correct documents and drafted the POA, submit everything via the "Appeal" button on the performance notifications page on Seller Central. Make sure the documents are in formats accepted by Amazon (.pdf, .jpg, .png, .gif) and that they are authentic and unaltered.
Action Plan: Your Key to Reactivation
The Plan of Action (POA) is crucial to reactivating your Amazon account. If this sounds complex to you, our agency is here to help. We will create a customized POA, ensuring that the information is well documented and supported by hard evidence. And you don't pay us until your account is reactivated, giving you peace of mind that we are working for your solution.
Conclusion
What to do if your account is locked If your Amazon account has been suspended for providing counterfeit or altered documents, it is critical to act quickly. Contact us now: our team of experts will help you draft an effective Action Plan and handle communication with Amazon to reactivate your account. We unlock your account first and only after you pay us, offering you the guarantee of a risk-free process with concrete results.