How to Resolve a Suspension for High Rate of Delayed Shipping on Amazon
Why was Your Account Deactivated?
You received a notification similar to this one:
"Your Amazon account has been deactivated in accordance with Section 3 of the Amazon Business Solutions Agreement due to a late shipping rate of more than 4%."
Amazon requires sellers to maintain a late shipping rate of less than 4 percent to ensure a good customer experience. This rate is calculated on an ongoing basis, using time windows of 10 and 30 days. Exceeding this limit can result in temporary or permanent account suspension.
The Consequences of a High Delayed Shipment Rate
If you do not solve this problem quickly, you can face significant consequences:
Sales freeze: You can no longer sell products until the problem is solved.
Freezing of funds: Funds in your account will be held for a period of 90 days or more.
Removal of listings: Product listings will remain inactive until you demonstrate that you can comply with Amazon's shipping policies.
How to Reactivate Your Account
To reactivate your account, you will need to follow these steps:
Identify the cause of delays: Analyze your shipping operations to identify the factors that led to the delays. This could include problems with suppliers, logistical shortcomings, or difficulties processing orders during periods of high demand.
Gather necessary documentation: If you believe your account has been suspended in error, gather evidence to show that you have complied with shipping policies. Submit detailed documentation that can justify exceptional delays.
Prepare an Action Plan (POA): The POA must include:
Main causes: Explain what caused the late shipping rate to be exceeded.
Corrective Actions: Describe how you are improving shipping processes, for example, by upgrading the logistics system or working with new couriers.
Future Prevention: List the measures you will take to ensure that the late shipment rate remains below the 4 percent limit.
Submit Appeal: Log in to Seller Central and submit the POA directly via the "Appeal" button on the performance notifications page.
Action Plan: The Key to Reactivation
A well-structured Plan of Action (POA) is essential to demonstrate to Amazon your willingness to comply with shipping policies. Our agency can assist you in preparing an effective POA, helping you correct problem areas and demonstrate that you have resolved issues. We charge you nothing until your account is reactivated, providing peace of mind throughout the process.
Conclusion
What to do if your account is locked If your Amazon account has been suspended for a high late shipping rate, it is critical to resolve the issue quickly to avoid greater impacts. Contact us today-our team of experts will help you create an Action Plan and manage communications with Amazon. We unlock your account first and only after you pay us, offering comprehensive, risk-free support for success.