How to Handle Suspension for Violation of the Policy on Products with Age Restrictions on Amazon
Violation of the Policy on Age-Restricted Products: What Does It Mean?
If you received a notification like this:
"Your Amazon account has been permanently disabled in accordance with Section 3 of the Amazon Business Solutions Agreement. This action was taken because you continued to ship age-restricted products without using an Age of Delivery Verification (AVD) service, despite previous warnings."
This type of suspension falls under Amazon's Section 3 policy violations, which involves account lockout for failure to comply with key regulations. Amazon requires that age-restricted products, such as e-cigarettes, alcohol products, and sharps, be shipped using an approved Age Verification on Delivery (AVD) service. Failure to comply with this rule can lead to serious consequences, such as permanent account suspension.
The Consequences of a Suspension for Products with Age Restrictions.
Such a suspension can have major implications for your Amazon business, including:
Account Access Blocking: Your account remains disabled until you provide documentation that complies with AVD policies.
Removal of listings: All your products associated with age restrictions are removed from the marketplace.
Freezing of funds: Funds remain frozen until you solve the problem or, if you do not do so within 90 days, you can request a transfer of funds under certain conditions.
Legal Action: Amazon may take legal action if your activities are deemed fraudulent or abusive.
How to Reactivate Your Account
To reactivate your Amazon account, you will need to follow these steps:
Understand the reason for the suspension: Read the suspension notice carefully to understand exactly what Amazon is asking you to correct. Failure to use a compliant AVD service was the cause in the case described above.
Collect documentation: Provide documentary evidence that demonstrates your business' compliance with AVD policies, such as contracts with couriers that support age-at-delivery verification.
Prepare an Action Plan (POA): An effective Action Plan is essential to demonstrate to Amazon that you have solved the problem and that it will not happen again. Your POA should include:
Root Cause Analysis: Explain why you shipped products without compliant AVD service.
Corrective Measures: Describe the steps you have already taken to solve the problem, such as starting a partnership with an approved courier.
Future Prevention: List steps to ensure that all future shipments of age-restricted products will comply with Amazon policies.
Submit Appeal: Upload your appeal with the POA through the Account Health page on Seller Central and wait for Amazon's response.
Action Plan: Your Tool for Reactivation
The Plan of Action (POA) is the heart of the reactivation process. Our agency can help you structure a POA that responds directly to the issues raised by Amazon. We make sure each point is well documented and clearly demonstrates your willingness to comply with the policies. In addition, we charge you nothing until your account is unblocked, ensuring risk-free service.
Relying on experts who understand the details of Amazon's policies and appeal process is essential to resolve these situations quickly and effectively.
Conclusion
What to do if your account is locked If your account has been suspended for an age-restricted product policy violation, contact us now. Our team of experts is ready to guide you through the reactivation process, from preparing an Action Plan to managing communications with Amazon. We unlock your account first and only after you pay us, giving you the peace of mind knowing that we are by your side until the situation is resolved.