How We Helped a Customer Unlock His Locked Amazon Account
Did something similar happen to one of our clients? Here's how we helped him and can help you, too.
On December 4, 2023, one of our clients found himself in a particularly stressful situation: his Amazon account had been blocked. Amazon had requested an official document authorizing it to sell a particular branded product, but the main problem was that our client was not buying products directly from the brand, but from local distributors. This made it impossible to obtain the required documentation, creating a block that seemed insurmountable.
The customer had tried to resolve the issue directly with Amazon's service center, but each response he received was automatic and unhelpful. Each attempt ended in growing frustration: generic messages and no concrete progress. After days of waiting, the customer turned to us, hoping that we could offer a quicker and more effective solution.
How did we solve the problem?
Detailed analysis of the situation: First, we reviewed Amazon's request and the automated response sent to our customer. We understood that the document request was related to the brand protection policy, but that Amazon had not taken into account that the customer was buying through authorized distributors, who do not necessarily provide direct brand documentation.
Communication with Amazon: We prepared a detailed response to be sent directly to Amazon's support team, clearly explaining the situation and demonstrating with additional documentation that the products sold were purchased from legitimate and authorized distributors. Instead of using standardized messages, we drafted a customized case that highlighted the compliance of our client's purchasing practices with Amazon's regulations.
Comprehensive Action Plan: We created a formal Action Plan that outlined the steps our client was willing to take to ensure future compliance. We included evidence of purchases from distributors and provided additional assurances that there was no violation of Amazon's policies, even though we could not provide the required brand document.
Constant follow-up: We did not stop at sending the Action Plan. We actively followed up, interacting with technical support and using our contacts to expedite the review process. In this way, we were able to get Amazon to consider the specifics of our client's case and manually review the account suspension.
Result: As a result of our intervention, the client regained access to his account in a few days, without the need to provide documentation that was impossible to obtain. In addition, the client received clear guidance on how to avoid future blockages and ensure continuity of sales.
Conclusion
We can do the same for you: If you find yourself in a similar situation, please do not hesitate to contact us. Our agency specializes in handling Amazon lockouts, and we can offer you personalized assistance to unlock your account and resume your business activities without stress.
Acting quickly is essential to protect your business and minimize losses. Contact us today and let us help you resolve the problem as efficiently as possible. Our approach ensures a quick and stress-free resolution. Not only do we support you every step of the way, but we also offer you peace of mind knowing that you won 't have to pay us until your account is unblocked and you have resumed your Amazon operations. Take action now and contact us for a personalized consultation-we will unlock your account and allow you to get back to selling without interruption!